Case Study: Cancelled SAS/Swiss Flight – €3,600+ Compensation Won in Court

In July 2023, a family of four travelling from Oslo Gardermoen (OSL) to Málaga (AGP) experienced a major disruption when their flight was cancelled just two hours before departure — after their luggage had already been checked in.

What started as a simple weekend trip turned into a stressful journey requiring last-minute rebooking, extra expenses, and finally a full court victory with Flyforsinkelser.no securing €3,602 in compensation and reimbursements.

The Trip

The family was heading to Spain to attend a 50th birthday celebration. Their original flight, operated by SAS / SWISS, was scheduled to land in Málaga at 23:40.

Instead, the flight was cancelled less than two hours before departure, leaving the family stranded in Oslo. The airline offered them a replacement flight more than 48 hours later, which would have caused them to miss the family event entirely.

Unwilling to lose their trip, they purchased new tickets with Norwegian departing 24 hours after the original flight, paying out of pocket for the urgent rebooking.

What Happened

The cancellation caused:

• Over 12 hours of delay on final arrival
• €1,600 in EU261 compensation (4 passengers × €400)
• €1,900+ in documented extra expenses, including the last-minute Norwegian tickets
• Confusion between SAS and SWISS, with each airline claiming the other was responsible
• Repeated refusals from the airlines to refund the extra expenses

The family turned to Flyforsinkelser.no for help.

How Flyforsinkelser.no Helped

1. Case Verification & Documentation
   The family submitted their claim on 7 October 2023, including documentation of the cancellation, replacement booking, and additional expenses.
2. Handling Airline Disputes
   Both SAS and SWISS refused to accept responsibility, blaming each other for the cancellation. We took over the full communication, clarifying liability and pressing both airlines for a response.
3. Confirming No Direct Refunds
   Our team carefully verified whether the clients had received any direct compensation or refunds, which they had not. This step was essential before escalating the case legally.
4. Partial Payment Received
   In late 2023, a partial payment of €1,500+ was received from the airline side. The rest remained unpaid.
5. Legal Escalation
   Because the remaining costs and full compensation were still not acknowledged, we prepared the case for court submission in February 2024.
   As always, Flyforsinkelser.no covered all legal fees—only charging the client if we won.
6. Victory in Court
   In spring 2024, the court ruled in favour of the passengers, and SWISS accepted the full claim. Payment was processed shortly after.

Outcome

The family received:

• €1,600 in EU261 compensation
• €1,900+ in reimbursed extra expenses
• €3,600+ total credited

The case, initially marked by airline confusion, delays, and denials, ended with a full win in court thanks to Flyforsinkelser.no’s persistence and legal expertise.

Why This Case Matters

Flight cancellations—especially last-minute ones—can create cascading costs and stress for passengers.

This case demonstrates that even when airlines deny responsibility or delay payment, Flyforsinkelser.no fights on behalf of travellers until the rightful compensation is secured.

If your flight has been cancelled or delayed, our team is ready to help you claim what you are owed—no risk, no hassle, and no upfront cost.