Reimbursement of extra costs

Flight delays or cancellation - Reimbursement of extra costs

According to EU Regulation 261/2004, Article 9, a delayed flight or a flight cancellation entitles you to compensation for any additional costs you have incurred in connection with a flight delay or flight cancellation - in addition to your regular flight delay compensation.

Your delay determines your compensation

Your compensation depends on the length of your delay and journey. Already after two hours of delay, the airline must offer you access to communication means that allow you to make up to two phone calls or send two emails. In addition, you are entitled to additional compensation if you experience the following delays:

  • Two hour flight delays on flights up to 1,500 km
  • Flight delays of three hours on flights longer than 1,500 km in the EU or between 1,500 and 3,500 km outside the EU
  • Flight delays of four hours on flights outside the EU of more than 3,500 km

Your flight arrival is defined as the time your flight has arrived at the airport and the first doors have been opened to allow passengers to exit.

These additional costs are compensated

If you experience one of the above situations, the airline must offer you meals and refreshments while you wait.

If the delay means that you have an overnight stay, the airline must pay for your accommodation and transport to and from the hotel. If your flight is delayed for more than five hours, you are entitled to a full or partial refund of your original flight ticket.

Remember to hold on to your receipts!

If the airline does not offer you the above-mentioned, you are still entitled to compensation for your additional costs, as long as these are within reasonable limits (five-star hotels, alcohol, cigarettes and expensive meals are generally not covered). Remember to save all of your receipts.

Can the airline refuse to pay your compensation?

Yes, in some cases we experience that the airline refuses to pay your rightful compensation, be it for a delayed or cancelled flight, a denied boarding or your additional expenses. The reasons for this can be many but most often the airline will claim that the flight was delayed or cancelled due to extraordinary circumstances or that the flight departed earlier than you thought, thereby meaning an earlier arrival time. This is true in some cases, but in other cases the real reason for the delay or cancellation is one that gives you the right to compensation. In such cases, we recommmend that passengers contact a claims management company to assist in retrieving the rightful compensation - including your extra costs.

If you have incurred additional expenses as a result of a flight delay, or you had to purchase a new flight ticket, are happy to help you get compensation for this. This is free of charge, when you file your claim for compensation for a delay or cancellation. All you need to do is attach your receipts when you upload your travel documents.

File your claim
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