Reimbursement of extra costs

Flight delays or cancellation - Reimbursement of extra costs

Winston, Patricia and their three children were delayed for a day and a half from Malta due to a flight cancellation. They were reimbursed for extra accommodation, food and drinks along with their compensation for the flight delay.

According to EU Regulation 261/2004, Article 9, a delayed flight or a flight cancellation entitles you to compensation for any additional costs you have incurred in connection with a flight delay or flight cancellation.

Your delay determines your compensation

Your compensation depends on the length of your delay and journey.  Already after two hours of delay, the airline must offer you the possibility of two phone calls or emails. In addition, you are entitled to additional compensation if you experience the following delays:

  • Two hour flight delays on flights up to 1,500 km
  • Flight delays of three hours on flights longer than 1,500 km in the EU or between 1,500 and 3,500 km outside the EU
  • Flight delays of four hours on flights outside the EU of more than 3,500 km

These additional costs are compensated

If you experience one of the above situations, the airline must offer you meals and refreshments while you wait.

If the delay means that you have an overnight stay, the airline must pay for your accommodation and transport to and from the hotel. If your flight is delayed for more than five hours, you are entitled to get a full or partial refund of your flight ticket.

Remember to hold on to your receipts!

If the airline does not offer you the above-mentioned, you are still entitled to compensation for your additional costs. As long as these are within reasonable limits (five-star hotels, alcohol, cigarettes and expensive meals are generally not covered). Remember to save all of your receipts.

If you have incurred additional expenses as a result of a flight delay, or you had to purchase a new flight ticket, are happy to help you get compensation for this. All you need to do is upload your receipts when you upload your travel documents.

File your claim