FAQ

When you file a claim at Myflightrefund.com, we start your case by contacting the airline. In case, they don't respond or reject our claim wrongfully, we will contact the national transportation authorities or go to court if necessary. Our persistence is one of the main reasons why we win more than 99% of our court cases.

Myflightrefund.com works on a 'no win, no fee' basis. This means that we charge for our service when we win your case. Otherwise it's free.

When we win your case, we charge 35% of the amount recovered, incl. VAT. This means that: If you receive an amount of €100, we will deduct €35 in total.

This covers our entire service - even court cases when this becomes necessary.

Yes, everybody can contact the airline and claim compensation. But often, the airlines decline these claims with the excuse that the delay was due to 'extraordinary circumstances' and this can be difficult to disprove. This means, that you must be ready to bring the case all the way to court and pay different court fees. If you win, the airline has to cover such expenses. You can read more about your rights in EU Regulation (EC) No 261/2004 and in "The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019".

By using Myflightrefund.com you can concentrate on other things while we deal with the airline. The airlines often complicate the process of claiming compensation for passenger. Our many years of experience and cooperation with some of the best lawyers are some of the reasons why we win more than 99% of our court cases!

When you file a claim at Myflightrefund.com, it can take anywhere from a few weeks to a few years until you will receive your compensation. This is due to some airlines' long processing time or that they don't respond at all. If the airline won't pay, we might need an evaluation of the delay by one of the European transportation authorities who respond within 6-12 months on average. If the case has to be filed at court, it will also take between 6-8 months until the court reaches a decision. The good news is that interest accrues on the compensation amount while the case is filed at court.

When we have received your compensation from the airline, we will send a request for your bank information (IBAN/SWIFT). The request will be sent from our finance department using the email address: post@e-conomic.com. Please note that this is a different email address than the one you have received updates on throughout your case. For this reason, remember to check your spam filter. We will transfer your compensation from our bank as soon as we have received your bank information. The transfer can take 5-10 work days. Your bank information cannot be abused by us or anyone else. IBAN/SWIFT can only be used for transfers to an account, not from an account. You can therefore safely share this information with us. In rare cases, the airline may pay out the compensation directly to you instead of us. In such cases, we will ask you to transfer our fee (35% incl. VAT) to us, as agreed in our contract.

This happens from time to time. As your legal assistant we take care of all the correspondence with the airline, so please forward the airline's inquiry to our case workers. Some airlines transfer the compensation directly to the passengers. If this is the case, please contact us right away so we can guide you on how to act.

You can only receive one compensation per delay. In case, more companies are helping you, you can end up paying service fees to all companies, when your case is won. For this reason, it is important that you only file your claim at one company at a time.

The cheapest route is to submit the claim directly to the airline yourself, as they cannot legally charge you an application fee. However, you should be prepared for a stressful and time-consuming battle. Airlines frequently use automated chatbots, complex legal jargon, or upfront rejections to discourage passengers from pursuing what they are legally owed.

That is where we step in to level the playing field. We handle the entire legal headache for you from start to finish. We charge a transparent 35% success fee only when we win. There are absolutely no hidden charges or upfront costs—even if we have to take the airline to the Civil Aviation Authority (CAA), an Alternative Dispute Resolution (ADR) body, or escalated UK courts. You only pay if we win your case (No Cure, No Pay).

Airlines are generally not inclined to pay compensation, and because of that, they often make the process slow and tedious. It’s common for airlines to delay communication or request unnecessary information to discourage passengers from pursuing their claims.

For most cases, it takes 4–6 weeks before we receive a response from the airline. At that point, they will either accept or deny the compensation request.

If the airline denies the claim without a valid reason, we escalate the case to court. A court process typically takes a few months, depending on the jurisdiction and workload.

At Myflightrefund.com, some cases may be handled as a class action lawsuit. Whether this happens depends on the country where the case is filed and several legal factors.

However, this does not affect you as a customer. A class action typically takes around the same amount of time as an individual lawsuit. We always choose the most effective and reliable legal route to secure compensation, so it makes no difference to your claim or your payout.

In short:
Your case may be grouped with others if it strengthens the legal process.
It won’t delay your compensation.
It won’t change your rights or the amount you receive.

Our goal is always to use the approach that gets you compensated as efficiently as possible.

All 27 EU member countries and several countries with connections to the EU are covered. This means that you can claim compensation for delayed, cancelled or overbooked flights to or from one of these countries. See the full list of countries covered by EU regulation 261/2004 here:

Austria (EU) - click here if your flight from Austria was delayed or cancelled
Belgium (EU) - click here if your flight from Belgium was delayed or cancelled
Bulgaria (EU) - click here if your flight from Bulgaria was delayed or cancelled
Croatia (EU) - click here if your flight from Croatia was delayed or cancelled
Cyprus (EU) - click here if your flight from Cyprus was delayed or cancelled
Czech Republic (EU) - click here if your flight from Czech Republic was delayed or cancelled
Denmark (EU) - click here if your flight from Denmark was delayed or cancelled
Estonia (EU) - click here if your flight from Estonia was delayed or cancelled
Finland (EU) - click here if your flight from Finland was delayed or cancelled
France (EU) - click here if your flight from France was delayed or cancelled
Germany (EU) - click here if your flight from Germany was delayed or cancelled
Greece (EU) - click here if your flight from Greece was delayed or cancelled
Hungary (EU) - click here if your flight from Hungary was delayed or cancelled
Iceland - click here if your flight from Iceland was delayed or cancelled
Ireland (EU) - click here if your flight from Ireland was delayed or cancelled
Italy (EU) - click here if your flight from Italy was delayed or cancelled
Latvia (EU) - click here if your flight from Latvia was delayed or cancelled
Lithuania (EU) - click here if your flight from Lithuania was delayed or cancelled
Luxembourg (EU) - click here if your flight from Luxembourg was delayed or cancelled
Malta (EU) - click here if your flight from Malta was delayed or cancelled
Netherlands (EU) - click here if your flight from Netherlands was delayed or cancelled
Norway - click here if your flight from Norway was delayed or cancelled
Poland (EU) - click here if your flight from Poland was delayed or cancelled
Portugal (EU) - click here if your flight from Portugal was delayed or cancelled
Romania (EU) - click here if your flight from Romania was delayed or cancelled
Slovakia (EU) - click here if your flight from Slovakia was delayed or cancelled
Slovenia (EU) - click here if your flight from Slovenia was delayed or cancelled
Spain (EU) - click here if your flight from Spain was delayed or cancelled
Sweden (EU) - click here if your flight from Sweden was delayed or cancelled
Switzerland - click here if your flight from Switzerland was delayed or cancelled
United Kingdom* - click here if your flight from UK was delayed or cancelled

*Regarding Brexit: In 2018, UK passed a bill that secures air passengers' rights after Brexit. So, the UK is also covered, but with its own rules that deviate slightly from EU rules. Myflightrefund automatically selects the rules that provide the highest compensation.

To be covered by the rules for compensation, your airline should arrive 3 hours later than the scheduled time of arrival. For cancellations, it also depends on the time the airline informed you about the change. But you should be more than 2 hours late as a minimum. You can try our calculator to see if your delay entitles you to a compensation.

The compensation amounts range between 125-600 euro per passenger. How much you might get, depends on the distance of your flight, the length of the delay, and whether you are travelling to or from a country outside of the EU. When you have entered your flight information in our application form, you will get an estimate on how much you might be entitled to.

Yes, you are entitled to compensation, if you were notified about your cancelled flight less than 14 days prior to your departure, and you were rescheduled to a flight which departed more than two hours earlier than originally planned. If you were notified about your cancelled flight less than one week prior to your planned departure, you are entitled to compensation, if you were rescheduled to a flight which departed more than one hour earlier than originally planned.

Yes. According to the EU regulation you can still be entitled to an economic compensation even if you've been compensated for food and accommodation costs.

Yes, the compensation rules of EU regulation 261/2004 also applies to package tours and charter flights. If you experience a flight delay or cancellation on a package tour, you can claim compensation directly through the airline or through the travel agency from which you purchased your package tour. Myflightrefund.com collaborates with a range of travel agencies to ensure compensation for air passengers who are affected by flight delays and cancellations on package tours. We will be happy to help you get your rightful compensation.

What is the difference between package tours and charter flights?

A package tour is defined as a holiday which includes a minimum of two services/activities, e.g. transport, accommodation, meals, tour guides etc. in one all-inclusive price. Moreover, the duration of the holiday must be more than 24 hours, or include at least one stay over. A charter flight is when your flight has been arranged, or chartered, for a specific purpose.

Possibly you can. If the two flights are bought as a complete journey, with the same booking number, this type of delay might entitle you to a compensation as well. Try our calculator to see if it's possible.

Unfortunately, luggage is not covered by the EU regulation that we work under. We recommend that you contact your insurance company instead.

Yes, the EU-regulation applies to both children and adults. This means that children have the right to the same compensation amounts as adults, provided that you have paid for a seat for the child. Infants that travel for free with no seat are not eligible for compensation. If your airline has charged an administrative fee for your infant, you might be entitled to compensation, depending on the amount of the administrative fee.

Unfortunately, Myflightrefund.com cannot help with obtaining compensation in the event of bankruptcies. This applies to both new cases after the bankruptcy petition and existing cases created before the bankruptcy petition. Here is an overview of what you can do instead if an airline you are traveling with goes bankrupt:

1. You purchased a package trip, but the airline goes bankrupt before your departure date
Your travel provider has a duty to get you to your destination with an alternative airline. If this does not happen, you have the right to be reimbursed the full amount for your package tour. If you arrive with a delay due to bankruptcy, you may be entitled to a discount in the price. All inquiries regarding this must be made directly to your tour operator.

2. You have purchased individual airline tickets, but the airline goes bankrupt before your departure date
If your tickets are purchased using an international credit card (Visa, Mastercard, American Express or Diners Club), your bank may seek compensation on your behalf. All inquiries must be made directly to your bank.

3. You purchased a package tour, but the airline goes bankrupt during your trip
Your travel provider has a duty to bring you home from your travel destination with an alternative airline. If the bankruptcy results in extra nights at the destination, expenses for these must be covered by the travel provider. If the bankruptcy results in an earlier departure than planned, you are entitled to a discount in the price. All inquiries regarding this must be made directly to your tour operator.

4. You have purchased individual airline tickets, but the airline goes bankrupt during your trip
If your tickets are purchased using an international credit card (Visa, Mastercard, American Express or Diners Club), your bank may seek compensation on your behalf. All inquiries must be made directly to your bank.

If you have private travel insurance, it is also a good idea to contact your insurance company for assistance.

Extra costs are expenses you had to pay because your flight was delayed or cancelled. Under EU261, airlines must reimburse necessary and reasonable expenses when they fail to provide care themselves. These typically include:

Meals and beverages — modest food and drinks appropriate for the waiting time.
Hotel accommodation — if an overnight stay becomes necessary due to the disruption.
Transportation — reasonable transport between the airport and the hotel.

These costs must be proportionate. For example, a standard meal at the airport is reasonable; a luxury restaurant is not. A normal hotel near the airport is reasonable; a five‑star resort is not.

Examples of reasonable costs

A sandwich, drink, or simple meal during a long wait
A mid‑range airport hotel when the delay requires an overnight stay
Taxi, shuttle, or public transport to and from the hotel

Examples of unreasonable costs

Expensive alcohol or premium dining
Luxury hotels far from the airport
Unrelated purchases (shopping, entertainment, upgrades, etc.)

Yes, an EU261 claim can expire. The time limit depends on the country your flight departed from, because each country sets its own statute of limitations for compensation claims.

In the UK, you have up to 6 years to file a claim.

In many EU countries, the deadline is much shorter — sometimes 2 years, or even less.

Because these deadlines vary widely, it’s important to seek compensation as soon as possible. Waiting too long may mean losing your right to claim, even if you were fully entitled to compensation.

Acting early ensures you don’t miss out.

If you experience a flight disruption, you should follow these essential steps:

1. Inquire about the cause: Ask the airline staff or check airport information screens to find out exactly why the flight is delayed or cancelled.
2. Preserve all documentation: Save your booking confirmations, physical or digital boarding passes, and all receipts for out-of-pocket expenses (such as meals, drinks, hotel accommodation, or alternative transport).
3. Be cautious with vouchers: If the airline offers you a voucher instead of a cash refund for a cancelled ticket, you have the right to decline it and demand a cash reimbursement. If you choose to accept a voucher as a refund for your ticket, you waive your right to a cash reimbursement of the ticket price. However, you generally still retain your right to claim the statutory compensation (£220 to £520) for the delay itself under UK261, unless you explicitly signed a document waiving your right to compensation.
4. Submit your claim: File your case through our platform to claim your reimbursement and/or compensation. We take care of all the legal communication and escalation.

Absolutely not. Booking your trip through an online platform (like Booking.com, Expedia, Momondo) or a traditional high-street travel agent does not lower or alter your legal rights under UK261.

This depends entirely on how your holiday was bundled together:

* Flight-only bookings: If you bought just the plane tickets via an agency, the operating airline holds the sole legal responsibility to issue your cash refund.
* Package holidays (ATOL Protected): If your flight was part of a package deal (e.g., flight + hotel booked together as one holiday), your travel agent or tour operator is responsible for refunding you under the UK Package Travel Regulations.

However, the separate cash *compensation* for the delay or cancellation itself must still be claimed from the airline.

Yes, you can. Your legal right to claim statutory cash compensation from the operating airline for a disrupted flight remains 100% identical, no matter how, where, or through which third-party agent you bought your tickets.