The compensation ranges between 250-600 euro per passenger. The amount is determined by the length of your flight and the length of your delay. You may be entitled to:

  • 250 Euro - If you are more than 3 hours delayed on a flight of up to 1,500 km
  • 400 Euro - If you are more than 3 hours delayed on a flight of 1,500-3,500 km or inside EU
  • 600 Euro - if you are more than 4 hours delayed on a flight of 3,500 km travelling to or from the EU.

In some cases, the airline can halve the compensation. This applies, if you have been notified about the delay in good time ahead of departure and the delay doesn’t exceed 4 hours.

Air passengers are also entitled to meals, refreshments and two free phone calls or e-mails after two hours of delay. This applies regardless of the cause of the delay. If your delay drags out, the airline is obliged to offer you a hotel in the waiting time and pay for the transport to and from the airport.

The airline does not always inform you about these rights. Therefore, be sure to save receipts on the additional costs you have during the waiting time. will help you get a refund of these later.

Check your compensation
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