Air passengers' rights


Delayed flight

As an air passenger you can be entitled to compensation if your flight is sufficiently delayed. The length of the delay depends on how much later than expected you arrive at your final destination. At the same time, the length of the flight also matters. In order to claim compensation, you must be:

  • More than 3 hours delayed on a flight of 0-3500 km or
  • More than 4 hours delayed on a flight that exceeds 3500 km to or from the EU

Whether we can claim compensation for your delayed flight depends on the cause of the delay. The most frequent causes that usually entitle you to compensation are technical problems or illness among the crew.

Check your compensation
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