Delayed flight

Compensation for delayed flights

As an air passenger, you may be entitled to financial compensation, if your flight is delayed more than three hours. The length of your journey and the duration of your delay determine your compensation. The duration of a delay is calculated using the actual time of arrival at the final destination. The time of arrival is when the doors are opened and passengers are allowed to leave the airplane. To claim compensation, your flight must be:

More than 3 hours delayed on a journey that

  • starts in an EU country or
  • is operated by an EU airline and starts or ends in an EU country

Whether we can claim compensation for your delayed flight depends on the cause of the delay. In general, the EU regulation differentiates between reasons that are within the control of the airline and reasons that are outside the control of the airline, i.e. extraordinary circumstances. The airline is not obligated to pay compensation in cases where the delay is caused by extraordinary circumstances. Conversely, the airline must pay compensation, if the delay could have been avoided by taking reasonable measures.

The most common causes that usually entitle you to compensation are technical problems or illness among the crew. Sometimes, the cause for delay might be a strike or poor weather conditions. In such cases, you may also be entitled to compensation, but it depends on the individual case.

I would like your help with claiming compensation but how much can I get?

Your compensation depends on the length of your journey and the duration of your delay. The rates are fixed and range between €250 - €600 per passenger.

For example: Your flight was delayed more than 3 hours on journey of more than 3,500 km. In this case, you could be entitled to €400 in compensation. Read more about the compensation rates in our section on compensation. Or, if you are unsure how much compensation you are entitled to, find the answer by entering your information into our calculator.

How do we help you get compensated?

At Myflighrefund.com, we are ready to help you get compensated when your flight is delayed. All we need to start your case is your travel information, which you can easily and quickly provide through our online form. We will take care of everything from there.

When we receive your claim, we start the process by double checking your information with the information from our database to ensure that everything is filled out correctly and determine if your case is eligible for compensation. You will receive an e-mail from one of our legal experts stating if we can help you claim compensation from the airline and how much in compensation you might be entitled to.

We will then claim your compensation from the airline. We make sure to follow up on your claim, if the airline does not respond to our request within reasonable time. Keep in mind that, in some cases, it can take up to a couple of months for the airline to respond and transfer the compensation. When the airline has accepted our claim, you receive an e-mail from our financial department asking for your bank details, and we will transfer the compensation back to you.

If the airline rejects our claim and refuses to pay compensation, we will do a thorough analysis of the reason behind the rejection to determine whether it is necessary to send your claim to the national transport authority, or if we will take the case to court. The processing time for cases that are sent to court or the national transport authority varies and can range between anything from a couple of months to years. We will make sure to keep you updated about any important events throughout the entire process.


Check your compensation
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