Your rights as an air passenger

Know your rights in case of a delayed, cancelled or overbooked flight

Air passengers’ right to compensation has been adopted in the EU regulation (EC) 261/2004. The regulation ensures that air passengers have the same rights no matter what airline they are travelling with. The rules are complicated and through litigations, is continuously working on clarifying the circumstances that entitle you to compensation. When your flight has been canceled or you have been delayed on a flight traveling to or from one of the member states of the EU regulation, can help you achieve compensation. We are also happy to help, if your flight was overbooked, and you were denied boarding.

The member states include all countries within the EU together with countries as: Norway, Iceland, Switzerland, and Western Balkan.

Whether you are entitled to compensation also depends on the airline you are travelling with. The rules apply for:

  • Departure from a member state – arrival in a member state: All airlines
  • Departure from a member state – arrival in a non-member state: All airlines
  • Departure from a non-member state – arrival in a member state:  Airlines based in a member state

There might also be applicable air passenger rights in countries that are not covered by the EU regulation. However, these will normally not include a financial compensation.

Check your compensation
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