Cancelled flight

Cancelled flight

When your flight is cancelled, you may be entitled to a compensation. It will depend on the reason for the cancellation and how soon the airline notifies you about the change. If the airline has announced the cancellation less than 7 days prior to departure, you can apply for compensation if you arrive later than 2 hours after expected arrival time. If the airline has announced the cancellation less than 14 days prior to departure, you can apply for compensation if you arrive later than 4 hours after expected arrival time.

In case your flight gets redirected and you arrive within the following timeframes, the airline can reduce your compensation by 50%:

  • Less than 2 hours after expected time of arrival on a short flight of up to 1,500 km
  • Less than 3 hours after expected time of arrival on a flight of 1,500 - 3,500 km or within the EU
  • Less than 4 hours after expected time of arrival on a flight of more than 3,500 km outside of the EU

In addition to the financial compensation, you may also be entitled to further assistance during the delay. This includes meals and refreshments, two phone calls or e-mails, and accommodation and transport to the hotel if this becomes necessary.


Check your compensation
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