Delayed, lost or damaged luggage

Know your rights in case of delayed, lost or damaged luggage

EU regulation 261/2004 does not cover luggage. This means that, unfortunately, is unable to assist with compensation in cases of delayed, lost or damaged luggage. If you lose your luggage or your luggage is delayed or destroyed during your flight, you may instead approach the airline, or the company handling the luggage at the airport. They will be able to advise you on your rights.

You should also contact your insurance company, who will most likely be able to help you if you have an applicable travel insurance. If your flight was delayed or canceled, you may be eligible for compensation through EU Regulation 261/2004. You can read more here.

This website uses cookies
To customize and improve your experience of our website, service and ads, we make use of cookies. Cookies are stored for a period of up to 12 months after your visit and can be deleted in your browser.
Necessary cookies
These cookies are used to identify you as a unique user when you input data on the website. They cannot be deselected and will be stored for max. 1 hour. Cookies come from:
Performance and functionality cookies
To remember user preferences, track and improve performance of elements on the website, and to protect your data from unauthorized access, we use cookies. These cookies come from:,,,,
Statistics cookies
To measure the number of users, interactions, duration of visits on the website etc., we use cookies. These cookies come from:,
Marketing cookies
To provide relevant advertisement, we use cookies to coordinate our ads across devices, websites and browsers. These cookies come from:,,,,,