Stand firm on your right to compensation
Family was 5 hours delayed
Charlotte, Harry and their two children were 5 hours delayed traveling from Tenerife to London due to a mechanical failure on the plane. They received 1600 euro tax-free.
Delayed due to bad weather
Jack and two colleagues were delayed six hours on their flight from Hamburg to Manchester, due to heavy fog in Hamburg. They are not entitled to a compensation as the delay was caused by circumstances beyond the airline's control.
Susan, Raymond and their three children were travelling home from Thailand. Their flight was cancelled due to problems with the fuel pump and the airline offered hotel accommodation until the following day. They are entitled to a compensation of 2000 euro.
Karen and Peter's flight from Birmingham to Amsterdam was overbooked and they were not allowed to embark. Instead, they were sent via London and arrived in Amsterdam with a 3 hour delay. They are entitled to a compensation of 500 euro. Their tickets had only cost 215 euro.
Missed the connecting flight
On their way to New York, Stephanie and Maria missed their connecting flight in London as their first flight landed one and a half hour later than expected. Now they've received 1200 euro in compensation.