Please enter information about your journey here - it only takes a few minutes.
The airport from which you started your journey. If you have had stopovers, write the first airport of your journey.
The airport in which you originally expected to end your journey.
Choose 'Changed departure time', if the airline has rescheduled your departure time less than 14 days before your were supposed to depart.
Choose cancelled due to coronavirus, if you need help to get a refund of an unused ticket.
Your delay compared to your scheduled time of arrival
What reason - if any - did the airline state as the cause of the delay?
State for how many persons you wish to claim compensation.
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State the date you originally expected to reach your destination.
The flight that caused the delay. The flight number often consists of 2-3 letters and 3-4 numbers. The flight number can be found on your travel documents.
Flight number of a flight that was missed because of the delay of the previous
flight
A flight number is usually a combination of letters and numbers, e.g. BA846
If you have further information about your case, please state it here.